Refund and Returns Policy

Last Updated: 16 January 2024

Thank you for shopping at Hyphen Creative. We appreciate your business and want you to be completely satisfied with your purchase. Please read our refund and returns policy carefully, as it outlines the guidelines for returning physical products and the non-refundable nature of virtual products.

Physical Products Refund and Returns

a. We accept returns for physical products within 30 days from the date of delivery.

b. To initiate a return, please contact our customer service team at info@hyphencreative.co.uk to request a return.

c. Returned items must be in their original condition, unopened, and with all original packaging intact.

d. You are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

e. Once we receive the returned item and inspect it, we will issue a refund to the original payment method.

Virtual Products (Digital Downloads, Subscriptions, etc.)

a. Due to the nature of virtual products, including but not limited to digital downloads and subscriptions, all sales are final, and we do not offer refunds or returns.

b. It is your responsibility to ensure that you have selected the correct virtual product before completing your purchase.

c. If you encounter any issues with your virtual product, please contact our customer service team, and we will make every effort to assist you.

Damaged or Defective Items

a. If you receive a damaged or defective physical product, please contact us within [X] days of receiving the item.

b. Provide a description of the damage or defect and include clear photographs if possible.

c. We will assess the issue and, if applicable, provide a replacement or issue a refund.

Cancellations

a. Orders for physical products cannot be canceled once they have been shipped. Please refer to the return process outlined above.

Refund Processing Time

a. Refunds for returned physical products will be processed within 7 business days from the date we receive the returned item.

By making a purchase on Hyphen Creative, you acknowledge that you have read and agreed to our refund and returns policy. We reserve the right to update or modify this policy at any time without prior notice, and it is your responsibility to review it periodically.