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Terms & Conditions

Last Updated: 16 January 2024

Welcome to Hyphen Creative! These Terms and Conditions govern your use of our website and the purchase of both virtual and physical products. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully before making any purchases.

Acceptance of Terms

By using Hyphen Creative, you agree to abide by these Terms and Conditions, our Privacy Policy, and any other policies posted on our website. If you do not agree with any part of these terms, please do not use our website.

Product Information

a. We strive to provide accurate and up-to-date information about our products. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, images, or specifications.

b. Prices for products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice.

Ordering and Payment

a. To purchase products, you must provide valid and accurate payment information.

b. By completing a purchase, you authorize us to charge the provided payment method for the total amount of the order, including taxes and shipping fees.

c. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.

Delivery of Physical Products

a. Shipping and delivery times are estimated and may vary. We are not responsible for any delays in delivery caused by external factors.

b. The risk of loss and title for physical products pass to you upon our delivery to the carrier.

Virtual Products and Services

a. Virtual products, including but not limited to digital downloads and subscriptions, are non-refundable.

b. We do not guarantee the uninterrupted availability or security of virtual products and services.

Returns and Refunds

a. Please refer to our Return and Refund Policy for information on returns and refunds.

Intellectual Property

a. All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Hyphen Creative and is protected by intellectual property laws.


a. Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and disclose your personal information.

Limitation of Liability

a. To the extent permitted by law, Hyphen Creative shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products.


a. You agree to indemnify and hold Hyphen Creative harmless from any claims, losses, damages, liabilities, and expenses arising out of your use of our website or products.

Contact Information

a. For any questions or concerns regarding these terms, please contact us at info@hyphencreative.co.uk.

By using Hyphen Creative, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them. We reserve the right to update or modify these terms at any time without prior notice, and it is your responsibility to review them periodically.